FREQUENTLY ASKED QUESTIONS

What should I bring to treatment?

 

​NSRC asks that you confine your items to 1 large piece of luggage or 2 smaller size bags​

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• ID/Drivers License; Social Security Card; Insurance Card *MUST HAVE PHOTO ID*

• 7-10 days of clothing (including socks, underwear, workout attire, comfortable shoes etc.) - laundry facilities are on the premises

• Unopened toiletries (shampoo, conditioner; toothpaste, etc), hairbrush and toothbrush

• Prescription Medication(s)

• No more than 5 cosmetic items

• Laundry Detergent

• Enough tobacco products -must be unopened or sealed- (cigarettes; disposable vapes, chewing tobacco) to last your stay at treatment

• A written list of contacts you may need while in treatment

• Paper, pens, envelopes and stamps

• A water bottle/refillable cup

• Petty cash/change for vending machine purchases

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What items are not allowed?

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Natural State Recovery’s primary goal is the safety of our clients, staff and visitors. The restrictions below are not designed to be punitive in nature but strictly as a safety precaution. We apologize for any inconvenience this may cause. Because some items have the potential to harm clients, staff, or visitors or disrupt healthcare operations, we restrict the following items:

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What to Leave at Home:

• Open tobacco products and non-disposable vapes

• Valuables (jewelry, large amounts of cash)

• No pillows, blankets or stuffed animals from home

• Aerosol hairspray and hair dye

• Alcohol or drug products including perfume/cologne (anything including alcohol in the first five ingredients)

• Electronics (we encourage you to bring cell phones to travel however they will be locked up upon arrival)

• Weapons of any kind (guns, knives, brass knuckles, chains, razor blades, etc.)

• No Narcotic Medications; even if prescribed

• Open hygiene products

• No food or drink is allowed to be brought in for or by clients

• Blankets and (pillows unless used for a medical related condition)

• NO excessively tight or revealing attire (shirts MUST cover your entire torso)

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What insurance does Natural State Recovery Centers accept?

 

At Natural State Recovery Centers, finding what coverage you have can be complex and confusing. Let us take the lead and guide you through the verification of your benefits process. All you have to do is provide some information and we will do the rest, making it easier for you to focus on getting the help you need.​

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Each individual insurance policy is different in terms of what services are covered. We will contact your insurance company for you once your application for treatment is submitted to determine what level of services are included in your specific policy.

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NSRC Residential Center is in-network with:

• Blue Cross Blue Shield

• Ambetter

• Arkansas Municipal Health Benefit Fund

 

NSRC Outpatient Center is in-network with:

• Blue Cross Blue Shield

• Ambetter

• Arkansas Municipal Health Benefit Fund

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Natural State Recovery Centers can work with most major insurance providers; however traditional State Medicaid and Medicare will not cover treatment with us.

 

Payments NSRC accepts:

• Credit Cards

• Private Insurance

• Checks

• Payment Plans Available on a Case by Case Basis

 

Please call us to discuss any questions you have or any information regarding recovery. We are here to help​ at 501.319.7074

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Are tobacco products allowed?

 

Limited smoking/tobacco use is allowed on the property, however, clients must follow all rules and directives regulating their use. For example, clients may only use tobacco products in the designated areas during designated breaks. Clients cannot share, borrow, or give tobacco products to other clients. Clients must be at least 21 years of age to smoke, vape, or chew tobacco products on the campus. For more detailed information about the use of tobacco products, please call (501) 319-7074.

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How long is treatment?

 

The length of treatment depends on the level of care. For detoxification, the length of care is 3-7 days. For residential treatment, treatment ranges from 21-30 days. Outpatient care can last up to three months.

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What resources are available to families?

 

​The Family Program at Natural State Recovery Centers consists of a suite of services geared at addressing the needs and identified goals of family members and loved ones that have been impacted, directly or indirectly, by the substance use and associated issues of another person.  

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Systems adapt to dysfunction to maintain balance and avoid catastrophic failure.  We change our behaviors based on what is happening to those around us in order to keep our lives on track.  These changes are a natural and normal reaction. As difficulties pile up, our ways of coping become regular patterns.  In this way, the substance use and co-occurring issues of one person change the way the entire system behaves, and create roles that are very difficult to alter.  Imagine if this type of dynamic has been occurring for many years.  Imagine if dysfunction was introduced to the system multiple generations ago…

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Family systems are extremely resilient, and with proper support and therapy, families do find happiness and balance that is not predicated on their loved one remaining abstinent from mood-altering substances.  Additionally, families that enter their own therapeutic process learn effective ways to manage stress and crisis, and dramatically improve the chances of their loved one achieving long-term recovery from substance use disorders.

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Like our other programs, we completely customize treatment to meet your family’s specific needs and goals, implementing a host of evidenced based therapies as appropriate.

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Elements of our family program include:

• Family counseling referrals

• Skills training/coaching

• Community support groups (Alanon)

• Education

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Do you offer mental health services?

 

Natural State Recovery Centers employs an amazing team of licensed mental health therapists and staff. All clients receive individual and group therapy.

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What are the admission hours?

 

Admissions are open Monday-Friday 8 am to 4 pm. However, we understand how important timely treatment is so we make every effort to admit clients as soon as possible. If you are considering treatment for yourself or a loved one, fill out the online application here.

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Can I contact my loved ones while in treatment?

 

Yes, mail is collected and delivered to clients Monday-Friday. Telephone calls are allowed during designated times. However, please note that all clients will experience a mandatory 10-day blackout period that begins when admitted. During this time, clients may receive mail, but may not receive phone calls. This blackout period is necessary to allow clients to settle into treatment and focus on building the foundation for recovery. 

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What is the meal schedule?

 

Meals are prepared onsite by the Culinary Director. Breakfast is served at 7am, lunch is served at noon, and dinner is served at 5 pm. The meal schedule is subject to vary slightly on the weekends. Vending machines with drinks and snacks in the common area accept cash and cards. ​For outpatient treatment, lunch is provided and served at noon.

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What if I don't have insurance?

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We offer assistance for those without insurance or who are underinsured. Learn more here.